Refunds and Replacements Policy


This policy applies only to products purchased directly through our official website: www.michellaudio.com, and delivered to addresses within the United Kingdom.


1. 14-Day Right to Cancel


If you are a UK customer purchasing directly from our website, you are entitled to a 14-day no‑quibble money-back guarantee under the Consumer Contracts Regulations 2013.


To qualify:

  • You must notify us of your wish to cancel within 14 calendar days of receiving the goods.
  • The returned product must arrive in as-new condition, including original packaging and all accessories.
  • You are responsible for the cost and safe return of the item unless the product is faulty or damaged on arrival.


Refunds will be issued to the original payment method within 14 days of receiving the returned item.


2. Faulty or Damaged Goods


If your product arrives faulty or damaged:

  • Please notify us immediately by emailing orders@michellaudio.com with clear photographs showing the issue.
  • Once confirmed, we will offer either a full refund or a replacement, at your discretion.
  • In such cases, we will reimburse any reasonable return postage costs incurred.


3. Purchases from Other Retailers or Distributors


If you purchased your Michell Audio product from a third-party retailer or authorised distributor (not from www.michellaudio.com), your purchase is subject to their refund and return policy. We are unable to offer refunds or replacements for items not purchased directly from us.


4. How to Request a Return or Replacement


Please contact us before returning any item:


Phone: +44 (0)20 8953 0771

Email: orders@michellaudio.com


When contacting us, please include your order number, date of purchase, and the reason for return.

Return items should be securely packaged and sent to:


J. A. Michell Engineering Ltd
Unit B, Gateway 1000
Arlington Business Park
Whittle Way
Stevenage
SG1 2FP
United Kingdom


5. General Conditions


  • We recommend using a tracked and insured postal service for all returns.
  • Michell Audio cannot be held responsible for returned items lost or damaged in transit.
  • Refunds will only be made to the original purchaser using the original payment method.